3rd Line Engineer - Newcastle

IT roles
Ref: 70 Date Posted: Saturday 11 Jan 2020
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* 3rd line Senior Systems Engineer role - Citrix - Newcastle or Edinburgh based *


Pulsant is a leading UK provider of hybrid cloud solutions, expert colocation and infrastructure services across several key industry sectors.


We have big ambitions for the future – and want to speak to the right people with the right energy and values to take us there


Due to an internal promotion, we are looking for a Senior Systems Engineer to work as part of our 3rd line support team.  Your role will be to provide high level remote and onsite IT technical liaison, software and hardware support and project support to our customers, with responsibility for the full lifecycle of incidents and problems.  The position will require close working with all team in all levels of technical support and engineering


Key Responsibilities:


  • To resolve incidents and problems both directly from customers and through technical escalation


  • To use existing skills and knowledge as well as appropriate support resources to identify resolutions to customer incidents


  • To implement fixes and solutions where appropriate either via discussing directly with customer, via email, via remote control or onsite


  • To upgrade hardware components and firmware


  • To adhere to contract specific Service Level Agreements


Skills & Experience


  • Strong Citrix skills – Advanced Troubleshooting is a must
  • Citrix CCA-V Certification
  • Systems Administration experience, especially installation and management of Xenapp,
  • Report writing skills and the ability to be able to provide examples from previous IT projects where appropriate
  • Ability to use judgement to effectively manage client issues
  • An enthusiastic, driven, committed and flexible approach to work
  • Solutions driven, confident and friendly approach in dealing with customers
  • A good understanding of networks, protocols and internet technologies

Desirable skills include VMWare, ESXi/VSpere 


In addition to the opportunity to be based in our new offices in Team Valley - and developing your technical skills - you will benefit from a great salary, bonus, pension, private health care, free breakfasts and a fantastic team focussed work environment.


We have a commitment to building inclusive workplaces; we value diversity in our workforce and welcome enquiries from everyone.