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Data Centre Services Engineer - Milton Keynes

IT roles
Ref: 62 Date Posted: Thursday 16 May 2019
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*Data Centre Service role involving hardware, server, cabling support for customers - Milton Keynes*

 

Pulsant is a market leading company - providing ultra-reliable, flexible managed hosting, services and colocation to businesses nationwide.

 

With c400 staff based in several locations around the UK and customers across numerous business sectors, we offer a first class, fun working environment.

 

This role is responsible for Data Centre support to external and internal customers, assisting with server, networking and hardware problems and standard change requests via phone, email and fax. Supporting DC capacity, layout and Rack Deployment, Cabling and other facilities activities.


Key Responsibilities:
•Respond to customers within agreed SLA.
•Delivery of intelligent remote hands for customers within SLA.
•Delivery of intelligent remote hands for other Pulsant teams within OLA.
•The deployment of customer solutions to plans provided by Provisioning teams
•The deployment of racks and related equipment to support customer orders.
•Manage all incoming calls, tickets, emails and faxes to the data centre services function.
•Responsible for proactive updating of customer and resolution of service.
•Follow escalation processes; tickets to support management and other teams as required.

 

Essential
•Experience working as a Data Centre Services Engineer,or in a similar role.
•Experience providing high levels of customer service inan IT or similar industry.
•Computer hardware troubleshooting experience..
•An enthusiastic, driven, committed and flexible approach to work.
•Solutions driven, confident and friendly approach in dealing with customers.