* Key Senior Service Management role - can be based Maidenhead, Edinburgh or Newcastle *
The Head of Service Management is a senior role in the Operations function within Pulsant and sits within the Senior Management Team. The role is accountable for the provision and continuous improvement of industry leading Service Management across our customer base in a cost-efficient manner. The role is responsible for , ensuring the right levels of capability, capacity and best practice for service excellence to meet our customer needs whilst driving continuous improvement initiatives in order for Pulsant to stand out in the market for Service Excellence.
Management and leadership of the Service Management functions, ensuring that managers and staff are equipped with the right tools and skills in order to deliver a great service to Pulsant’s customers.
Provide input and direction to the business on Service Management/Service Excellence and service best practice, processes and procedures as well as automation focus related to continuously improving the Pulsant customer experience and drive consistency in Service Management delivery and value this brings to Pulsant customers.
Own and drive all areas of improvement to deliver service excellence and support delivery of high-quality services for Pulsant customers, ensuring the right level of engagement with key stakeholders within the customer base
Skills & Experience