*IT Systems Administrator – Vilnius - competitive salary – cutting edge technology*
LayerV – part of Pulsant - are specialists in cloud solution integration and trusted partners with Amazon Web Services, Microsoft and Google Cloud Platforms. Our success is built on our commitment to employing and developing the very best people to help us design, build and manage cloud based solutions for our clients.
We are seeking an IT professional who will be responsible for the operations and management of customer servers. The person will provide technical support to customers and internal employees – conducting scheduled tasks: platform backups, patching, change and maintenance of managed platforms.
Your role will be to work closely with all support and provisioning teams within Pulsant teams to ensure efficient, productive and high-quality System Administration support to customers with an emphasis on but not exclusively to:
Ensure the team adheres to its commercial responsibilities in managing and maintaining LIVE service platforms with respect to backup and platform patching.
Ensure identified process and procedure are adhered to, reported upon, resolved and/or escalated.
Develop new process and procedural implementation plans, customise scripts and testing procedures to ensure operational reliability. Mentor systems administration team and technical staff in use and application.
Co-operate and work closely with the wider team within Support to ensure efficiency, productivity and quality.
Escalate and liaise with vendors, suppliers or partners as necessary.
Responsible for proactive updating of customer and resolution to process monitoring alerts, to completion.
Follow escalation processes; tickets to support management and other respective teams as required.
Ensure that incidents are resolved within defined SLA’s and OLA’s.
Skills & Experience
To apply, you will be a solutions driven individual with the following:
Vast amount of experience of System Administration
Experience of configuring and using backups in shared infrastructure environments (Cloud hosting ideally).
Experience of installing, configuring and troubleshooting backup and restore problems.
Experience with applying server patching & anti-virus deployment.
Fluent written and spoken English.
Knowledge of a combination of the following products would be an advantage: Asigra, Veeam, CommsVault, CDP, ESET anti-virus deployment
In addition to the opportunity to work as part of a fantastic team in the rapidly growing business of Cloud Computing – we offer outstanding career development and a competitive salary.