IT Technical Support Engineer - North East

IT
Ref: 28 Date Posted: Thursday 11 Oct 2018
LinkedIn ShareShare
More

* IT tech support skills required for IT services company. Newcastle - focus on networking*

 

Pulsant is a market leading company - providing ultra-reliable, flexible managed hosting, services and colocation to businesses nationwide.

 

With c400 staff based in several locations around the UK and customers across numerous business sectors, we offer a first class, fun working environment.

 

We are seeking Technical Support Engineers with expertise in networks whose role it will be to manage an array of hosted customer servers and services.

 

The position will require close working with the team in all levels of technical support and engineering from installation and configuration through to ongoing maintenance and proactive management.

 

Key Responsibilities:

  • To resolve incidents and problems both directly from customers and through technical escalation
  • To use existing skills and knowledge as well as appropriate support resources to identify resolutions to customer incidents
  • To implement fixes and solutions where appropriate either via discussing directly with customer, via email, via remote control or onsite
  • To administer customer networks as part of managed services provision
  • To provide proactive problem management though checking manufacture websites

 

Skills and Experience

  • Vast experience in a customer facing environment
  • Knowledge of server hardening and security principles and networking fundamentals including firewalls.
  • A proven background in supporting clients networks (Cisco)
  • Basic understanding of ISO/BSI and ITIL frameworks
  • Basic understanding of working with Service Level Agreements