Network / Senior Systems Engineer - North East

IT roles
Ref: 139 Date Posted: Wednesday 09 Jun 2021
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* Network Engineering roles - Cisco skills - Edinburgh or Newcastle - Contract & permanent roles available *


To provide high level remote and onsite IT technical liaison. You will provide software, hardware and network support to our customers, with responsibility for the full lifecycle of incidents and problems.


The position will require close working with all team in all levels of technical support and engineering


Key Responsibilities:


• To resolve incidents and problems both directly from customers and through technical escalation


• To use existing skills and knowledge as well as appropriate support resources to identify resolutions to customer incidents


• To implement fixes and solutions where appropriate either via discussing directly with customer, via email, via remote control or onsite


• To complete fault diagnosis and repair of client PC, printer, server and network hardware


• To upgrade hardware components and firmware


Skills & Experience


  • In depth understanding of networks, protocols and internet technologies
  • In depth understanding of Microsoft and/or Cisco products
  • Good understanding of ISO/BSI and ITIL frameworks 
  • Current qualification or be able to demonstrate a similar level of knowledge in one of the following: MCSE, CCNA RHCE 




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