Senior Systems Engineer - Linux - North East

IT roles
Ref: 93 Date Posted: Saturday 11 Jan 2020
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* 3rd line Linux role, Newcastle *


Pulsant is one of the UK’s leading providers of regional datacentre services, colocation, and workplace recovery, with a core focus on security, resilience and connectivity.


Established in 1995, Pulsant has demonstrated tremendous growth and currently serves more than 3,500 customers — mid to large-size organisations in both the private and public sector — across a variety of industries.


We have big ambitions for the future – and want to speak to the right people with the right energy and values to take us there


Due to an internal promotion, we are looking for a Senior Systems Engineer to work as part of our 3rd line support team. Your role will be to provide high level remote and onsite IT technical liaison, software and hardware support and project support to our customers, with responsibility for the full lifecycle of incidents and problems. The position will require close working with all team in all levels of technical support and engineering.


Key Responsibilities:

  • To resolve incidents and problems both directly from customers and through technical escalation
  • To use existing skills and knowledge as well as appropriate support resources to identify resolutions to customer incidents
  • To implement fixes and solutions where appropriate either via discussing directly with customer, via email, via remote control or onsite
  • To upgrade hardware components and firmware
  • To adhere to contract specific Service Level Agreements


Skills & Experience


  • In depth understanding of networks, protocols and internet technologies
  • Strong Linux skills – Advanced Troubleshooting a must
  • Linux Systems Administration experience, especially installation and management of services based around the LAMP stack such as Postgres, Exim, MySQL, Postfix, Apache, Tomcat, Nginx, HAProxy


  • Good working knowledge of TCP/IP, LAN, WAN and common internet protocols (Web/Email/DNS/FTP)
  • Good working knowledge of VMware ESXi/Vsphere


In addition to developing your technical skills - you will benefit from a great salary, bonus, pension, private health care, free breakfasts and a fantastic team focussed work environment.


We have a commitment to building inclusive workplaces; we value diversity in our workforce and welcome enquiries from everyone.