Snr Network Engineer - North East

IT
Ref: 34 Date Posted: Monday 03 Dec 2018
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6 month Fixed Term Contract - May go Permanent - Team Valley, Newcastle

The Senior Network Engineer is a key member of the team ensuring efficient, productive and high quality network services and availability amongst Pulsant’s multiple UK data-centres.

 

This role will provide technical support to external clients & internal employees, primarily assisting them with networking, but extending to server, application, desktop, and hardware problems or change requests.

 

 

 

Key Responsibilities:

 

  • Ownership of the assigned core network projects that fall within departmental responsibilities and objectives from inception through to deployment, and accountable for ensuring it meets the defined requirements in its fully delivered form.

 

  • Provide support to Pulsant’s core network stretching across the UK sites and international points of presence.

 

  • Provide 3rd level support to customers handling customer communication at a very high standard including tickets, phone, email requests and network updates related to the Pulsant’s core network and customer solutions.

 

  • Manage network failures along with ability to liaise and escalate to management or deal confidently with third-party suppliers to ensure effective running of network services.

 

Skills & Experience

 

  • Vast amount of technical phone support experience within an IT support team.
  • Working in a service desk environment supporting over 500 users.
  • Working within an ISP or Telco environment.
  • Experience in access technologies including DSL, EFM, MPLS, etc.
  • Substantial experience of IT Networking systems and standards.
  • Experience of complex networks and Data Centre network architecture.
  • Strong experience with using service provider level Cisco routing/switching equipment, F5 load balancers, Juniper plus ideally HP, Extreme and Arista switches.
  • Familiar with ITIL, project management frameworks and network industry best practices.
  • Understanding of the OSI model and associated network service components.
  • Knowledge of IPv4 & IPv6 addressing and sub-netting.
  • Expert knowledge in operation and management of routers and switches & voip.
  • Expert knowledge of TCP/IP and dynamic routing protocols (OSPF and BGP)
  • Knowledge of ISP systems (web & mail hosting platforms, DNS, large IP networks, VOIP etc.)
  • Network diagnostic tools, such as TCP-flow, TCP-dump, ethereal etc.
  • Understanding of telecommunications terminology and infrastructure (PSTN, ISDN, PDH and SDH).
  • Knowledge of cisco ACI.