Technical Delivery Manager - Edinburgh

IT roles
Ref: 153 Date Posted: Wednesday 24 Nov 2021
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Pulsant is the leading UK infrastructure managed services business for mid-market clients. Pulsant help organisations navigate their IT journey with robust, secure, reliable and connected Data Centre and Cloud Infrastructure services. Over 330 colleagues provide solutions for over 1500 clients across the UK. Pulsant owns 10 UK data centres and has three corporate offices locations in Edinburgh, Newcastle and Maidenhead.


An opportunity has arisen to take a key management role within the Operations team reporting to the Director of Infrastructure & Cloud. The Technical Delivery Manager will provide leadership to a national team of technical engineers and consultants whom are critical to driving a positive experience to our customers with a smooth and effective delivery and transition of products into live service.


The role is responsible for the effective delivery of Pulsant technical products in line with customer requirements. Delivery of technical products requires collaboration with Infrastructure teams to identify capacity, driving continuous product improvement working closely with the CTO Orchestration and Automation function and with the Support teams to transfer successfully to service.


Key Responsibilities

  • Ensure Technical Delivery team deliver product orders to time, quality and budget
  • Manage both the dependencies and the interfaces between projects and platforms, as well as the risks and issues jeopardising your teams’ success, ensuring that the appropriate resources are utilised, stakeholders are regularly informed and that the consequences of any actions are clearly understood
  • Develop, encourage and maintain effective technical relationships with clients where necessary to ensure smooth delivery of all aspects of work packages and projects
  • Define and drive quality, consistency and excellence in all aspects of delivery
  • Work closely with the Project Management Office team (PMO) to deliver the client projects in the most effective and efficient manner
  • Develop effective relationships internally and externally (Infrastructure, Support, Sales, Solutions Architect and Product Management) as well as clients, suppliers, and vendors
  • Support sales in customer bids where necessary providing input on onboarding processes and Technical Delivery capabilities
  • Ensure team is “right-sized” and skilled in line with product development strategy and client demand
  • Mentor, manage, support and develop team including appraisals, evaluations and setting/reporting of team and individual performance targets


Skills & Experience


  • Experience of leading Technical Delivery Teams
  • Demonstrable experience in management disciplines such as performance management, capacity planning, transition management
  • Significant previous experience of working in a client facing IT consultancy/IT provider environment.
  • Broad IT provider technology experience, being a technical or solution authority in one or more of the following disciplines
    •    Infrastructure technologies (servers, networks, storage, virtualisation etc)
    •    Application architectures (Microsoft, n-tier, web, database etc)
  • Experience of network concepts and technology including WAN, LAN and IP network principles
  • Experience of applying defined security principles in solution deployment environment